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Customer Service Charter
Dear Customer,
This customer service charter sets out our commitment to you to achieve a high quality service and to ensure that such service is customer-focused, customer-friendly and efficient. Thar Tonn Teo/ Naomh Ciaran 11 Oileán Chléire Teo recognizes the importance of its customers and will endeavour to provide a high quality service for them.
Séamus Ó Drisceoil
Thar Tonn Teo/ Naomh Ciarán 11 Oileán Chléire Teo
(A) Fares and Timetable
- A timetable is published on our company’s website at www.cailinoir.com and also available to see on our boat
- A list of fees is available on our internet website www.cailinoir.com and also available to see on our boat.
- A ticket is given to every passenger on board
- Tickets can be ordered on our internet website or by ringing our office
(B) Safe, Reliable and punctual Service
We will do our best
- To give first priority to your safety at all times
- To maintain a high standard of safety
- To adhere to the Service Timetable
- To maintain a high standard of cleanliness
- To ensure extra services are available on demand
- To inform the island representatives of any change to the timetable promptly
- To ensure enough qualified crew in Rescue and First Aid are available to attend to the safety and needs of passengers
- To do everything we can to ensure that the disabled have a comfortable and safe trip. The facilities that we have on board are:
Safe comfortable seating
A level surface throughout the vessel inside and out
Hand rails on both sides of the entrance steps
Emergency notices and other information available in large print
(C) Your Help and Cooperation
To provide the best possible
service for you, we would appreciate your help and cooperation with the
following:
- Be at the departing point half an hour before
sailing time
- Obey the instructions of the captain/crew
- For
safety reasons, walk, don’t run
- Children should be kept under
adult supervision at all times
- Don’t leave rubbish behind you
- Use
the handrails when boarding and alighting the vessel
- Smoking is
prohibited on board the vessel
(D) Making a complaint or recommendation
- We will make every effort to solve any difficulty that arises. However, if you have a complaint, please phone 028-39159, or make contact with us in writing, by email or at the above mentioned address. It is the aim of Thar Tonn Teo/Naomh Ciarán 11 Oileán Chléire Teo to deal with every complaint sensibly and reasonably within four weeks and to improve our practices as a result of any recommendation given by a customer that will effectively improve our service.
- We welcome your opinions at all times on improving our service.
(E) Consultation with our customers
We will arrange meetings with the island representatives twice yearly to discuss issues relating to our service with them.
(F) Language
We will provide a certain level of bilingual (Irish and English) service to our customers.
(G) Luggage
Our crew will make every effort to help our passengers with their personal luggage.
This charter does not affect the legal rights or obligations of customers.
Signed: Séamus Ó Drisceoil Date 28 May 2010
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